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Legal Notices

Definitions

Client : any professional or natural person with legal capacity within the meaning of Articles 1123 et seq. of the
Civil Code, or any legal person, who visits the Website, makes an enquiry, makes a booking or
orders a service offered by Domaine des Lameries.

Features and Services : the website https://domaine-lameries.fr/en/ provides
customers with information regarding the accommodation on offer, availability, rates,
booking procedures, additional services, welcome booklets and contact details.

Content : all elements constituting the information on the Website, including text, images, videos, graphics, logos, icons, documents, prices, practical information, availability and
presentational elements.

Customer information : hereinafter referred to as ‘Information’, refers to all personal data that may be held by Domaine des Lameries for the purposes of managing enquiries, bookings, payments, invoicing, customer relations, access to welcome booklets, the shop offering additional services, as well as for analytical and statistical purposes.

User : an internet user logging in to or using the aforementioned website.

Personal date : information which, in any form whatsoever, directly or indirectly, enables the identification of the natural persons to whom it relates.

The terms ‘personal data’, ‘data subject’, ‘processor’, ‘data controller’ and ‘sensitive data’ have the meanings defined by the General Data Protection Regulation
(GDPR: EU Regulation No 2016/679).

1. Introduction to the website

Pursuant to the provisions applicable to online public communication services, in particular Article 6 of
Act No. 2004-575 of 21 June 2004 on confidence in the digital economy, users of the website https://domaine-lameries.fr/en/ of the identities of the various parties involved in its creation, publication, hosting and maintenance.

Website Owner / Publisher : Indivision Domaine des Lameries
Trade name: Domaine des Lameries
SIRET : 10126174100017
Address : 11 Route Départementale 300, 72380 Joué-l’Abbé, France
Email address : contact@domaine-lameries.fr
Telephone : to be completed with the business number displayed on the website
Publishing directors : Julie CALBRY and Clément CASTELLANI, co-owners of the joint ownership
Domaine des Lameries
Webmaster : Reulys
Content management : Julie CALBRY & Clément CASTELLANI
Hosting provider : OVH SAS – 2 rue Kellermann, 59100 Roubaix, France – https://www.ovhcloud.com/fr/
Data Protection Officer : no Data Protection Officer has been appointed to date, as this is not a mandatory requirement for the business activity carried out. For any queries regarding personal
data, users may contact Domaine des Lameries at the following address: contact@domaine-lameries.fr.

2. General Terms and Conditions of Use of the Website and the Services Offered

The Website constitutes an intellectual work protected by the provisions of the Intellectual Property Code and the applicable international regulations. The Customer may not, under any circumstances, reuse, transfer or exploit for their own benefit all or part of the elements or works on the Website without prior authorisation.

Use of the website https://domaine-lameries.fr/en/ implies full and complete acceptance of the general terms and conditions of use set out below. These terms and conditions of use are subject to amendment or supplementation at any time. Users of the website are therefore advised to consult them regularly.

This website is normally accessible to users at all times. However, an interruption may be decided upon for reasons of technical maintenance, updates, security, malfunctions, intervention by the hosting provider or force majeure. Domaine des Lameries will endeavour, where possible, to notify users in advance of the dates and times of such intervention.

The website is updated regularly by Domaine des Lameries or its service providers. Similarly, the legal notices may be amended at any time: they are nevertheless binding on the user, who is invited to refer to them as often as possible in order to keep abreast of any changes.

3. Description of the services provided

The purpose of the website https://domaine-lameries.fr/en/ is to provide information regarding all the activities and services offered by Domaine des Lameries, in particular details of accommodation, practical information, rates, availability, terms and conditions of stay, additional services and contact details.

The Website enables users to view the accommodation on offer, make an enquiry,
make a direct booking, access a booking engine powered by Smoobu, pay for a booking or service by bank transfer, Stripe or PayPal, access welcome brochures and shops via Showplace, view or post reviews via Google or Airbnb, and access the official Instagram account of Domaine des Lameries.

Domaine des Lameries endeavours to provide information on the Website that is as accurate as possible. However, it cannot be held liable for omissions, inaccuracies, errors, discrepancies in availability, differences in prices or failure to update information, whether caused by itself or by third-party partners providing such information.

All information provided on the Website is for guidance only and is subject to change. The information appearing on the Website is not exhaustive. It is subject to any changes that may have been made since it was published online.

The definitive contractual terms are those confirmed at the time of booking, in written correspondence with the Domaine des Lameries, in the invoices issued, or in the general terms and conditions of sale applicable at the time of the booking.

4. Bookings, payments and additional services

The Website may offer access to a booking engine powered by the Smoobu platform. Bookings made via the Website or via a tool linked to the Website may involve the collection and processing of personal data necessary for managing the stay, invoicing, customer follow-up and compliance with legal obligations.

Payments may be made by bank transfer, via Stripe or via PayPal. When a payment is made via Stripe or PayPal, the user is redirected to or logged into the secure environment of the relevant service provider. Domaine des Lameries does not store the user’s full credit card details.

Welcome booklets and shops offering additional services may be managed via Showplace. In this context, certain data necessary for accessing the booklet, managing the shop or ordering services may be processed by Showplace in its capacity as a technical service provider.

Detailed terms and conditions relating to bookings, payments, cancellations, refunds, any deposits, visitors’ tax, arrival and departure times, additional services and travellers’ liabilities are set out in Domaine des Lameries’ General Terms and Conditions of Sale, available on the Website or provided to the customer at the time of booking.

5. Contractual limitations regarding technical data

The website uses, amongst other things, web technologies such as HTML, CSS and JavaScript, as well as third-party services necessary for its operation, security, booking, payment, statistics or the display of external content.

The website cannot be held liable for any material damage arising from its use. Users of the website undertake to access the website using up-to-date, virus-free hardware and an up-to-date browser.

The website is hosted by OVH SAS, a service provider located within the European Union, subject to any third-party services that may be used and which may involve data processing or transfers governed by the applicable regulations.

The aim is to provide a service ensuring the best possible level of accessibility. The hosting provider ensures the continuity of its service in accordance with the terms set out in its own contractual commitments. It reserves the right, however, to interrupt the hosting service for the shortest possible periods, in particular for maintenance purposes, to improve its infrastructure, in the event of infrastructure failure or in the event of traffic deemed to be abnormal.

Neither Domaine des Lameries nor the hosting provider shall be held liable in the event of a malfunction of the Internet, telephone lines, computer equipment or telephone systems, in particular where this is due to network congestion
preventing access to the server.

6. Intellectual property and infringements

Domaine des Lameries owns the intellectual property rights or holds the necessary rights of use in respect of all content accessible on the Website, including text, images, photographs, videos, graphics, logos, icons, sounds, documents, guides, booklets and presentation materials.

Any reproduction, representation, modification, publication, adaptation, extraction, reuse or exploitation of all or part of the elements of the Website, by whatever means or process, is prohibited unless prior written authorisation has been obtained from Domaine des Lameries.

Any unauthorised use of the Website or any of the elements it contains may be considered to constitute an infringement and may be prosecuted in accordance with the applicable provisions of the Intellectual Property Code.

7. Limitations of liability

Domaine des Lameries acts as the publisher of the Website. It is responsible for the quality and accuracy of the content it publishes directly, subject to errors, omissions, amendments or information provided by third parties.

Domaine des Lameries shall not be held liable for any direct or indirect damage caused to the user’s equipment whilst accessing the Website and resulting either from the use of equipment that does not meet the specified requirements, or from the occurrence of a bug, an incompatibility, a virus, a service interruption or a malfunction beyond its control.

Domaine des Lameries shall also not be held liable for indirect damages, such as loss of opportunity, loss of data, commercial loss or any non-material damage resulting from the use of the Website.

Interactive features may be made available to users, including contact forms, requests for information or any comment sections. Domaine des Lameries reserves the right to remove, without prior notice, any content posted in these areas that contravenes the applicable legislation in France, in particular any content that is unlawful, abusive, defamatory, discriminatory, violent, racist, pornographic,
fraudulent or infringes the rights of third parties.

Where applicable, Domaine des Lameries reserves the right to hold the user liable under civil and/or criminal law.

8. Hyperlinks, third-party platforms and customer reviews

The Website may contain hyperlinks to third-party websites or services, including Instagram, Airbnb, Google, Smoobu, Showplace, Stripe or PayPal.

These links are provided to facilitate navigation, booking, payment, viewing reviews, accessing welcome booklets, accessing shops or discovering Domaine des Lameries on social media.

Domaine des Lameries has no control over the content, operation, availability, privacy policies, cookies or security practices of these third-party platforms. Users are advised to consult the terms of use and privacy policies specific to each service.

The Website may include or display links to the Domaine des Lameries’ official Instagram account, to Airbnb listings and to Google reviews. These platforms may set their own cookies or collect personal data when users interact with their services.

Domaine des Lameries may invite its guests to leave a review on third-party platforms, including Google or Airbnb. These platforms have their own terms of use, privacy policies and moderation rules. Domaine des Lameries undertakes not to publish false reviews and not to alter the content of a guest review.

9. Management of personal data

The Customer is informed of the regulations concerning marketing communications, the Law on Confidence in the Digital Economy, the Data Protection Act, and the General Data Protection Regulation (GDPR: EU Regulation No. 2016/679).

9.1 Data controller

For personal data collected in connection with browsing the Website, contact enquiries, booking enquiries, bookings, payments, invoicing, welcome booklets and shops, the data controller is Indivision Domaine des Lameries, operated by the co-owners Julie CALBRY and Clément CASTELLANI.

Domaine des Lameries undertakes to comply with the applicable legal framework. It is responsible, in particular, for establishing the purposes of its data processing, for providing prospective and existing customers with comprehensive information on the processing of their personal data, and for maintaining, where necessary, a register of processing activities that accurately reflects the reality.

Whenever Domaine des Lameries processes personal data, it takes all reasonable measures to ensure the accuracy and relevance of the personal data in relation to the purposes for which it is processed.

9.2 Purposes of the data collected

Domaine des Lameries may process all or part of the data for the following purposes:

  • to enable users to browse the Website and make proper use of the services offered;
  • to respond to contact requests and enquiries;
  • to manage booking requests and confirmed bookings;
  • to manage arrivals, stays, departures and practical information provided to guests;
  • to issue invoices and accounting documents;
  • to collect payments by bank transfer, Stripe or PayPal;
  • to manage access to welcome booklets and shops via Showplace;
  • to manage additional services ordered by customers;
  • to monitor customer relations;
  • to conduct optional satisfaction surveys;
  • manage customer reviews, particularly via Google or Airbnb;
  • improve the Website, its navigation and the services offered;
  • produce visitor statistics;
  • prevent and combat cyber fraud, spam, attempted intrusions or abuse;
  • comply with legal, tax, accounting and regulatory obligations.

Domaine des Lameries does not sell users’ personal data. It is used solely where necessary, within the framework of the contractual relationship, to comply with legal obligations, to serve the legitimate interests of the business or, where necessary, with the consent of the data subject.

9.3 Legal bases for data processing

The processing of personal data is based, as appropriate, on the following legal bases:

  • the performance of a contract or pre-contractual measures, for the management of enquiries, bookings, stays, payments and services ordered;
  • compliance with legal obligations, in particular regarding accounting, tax, invoicing and the retention of supporting documents;
  • the legitimate interests of Domaine des Lameries, in particular regarding the security of the Website, the prevention of fraud, the improvement of the service and the management of customer relations;
  • consent, in particular for non-essential cookies, certain audience measurement tools, any marketing communications or certain third-party services.

9.4 Types of data collected

With regard to users of the Website, Domaine des Lameries may collect the following data where necessary for the operation of the service, customer relations, bookings, payments, invoicing or compliance with a legal obligation:

  • surname and first name;
  • postal address;
  • email address;
  • telephone number;
  • arrival and departure dates;
  • number of guests;
  • information required for the booking;
  • booking history;
  • invoicing information;
  • holiday preferences voluntarily provided by the customer;
  • messages and correspondence with Domaine des Lameries;
  • payment-related data, excluding full credit card details;
  • technical browsing data, including IP address, logs, browser, device, pages viewed and duration of visit;
  • data relating to cookies, subject to consent where required.

Domaine des Lameries does not intentionally collect sensitive data as defined by the GDPR.

9.5 Recipients of the data

Personal data is intended for Domaine des Lameries and, within the limits of their respective roles, for its technical, commercial, accounting or administrative service providers.

The main service providers likely to be involved include:

  • OVH SAS, for website hosting;
  • Reulys, for the creation, maintenance or technical support of the website;
  • Smoobu, for the booking engine and booking management;
  • Showplace, for welcome booklets and shops;
  • Stripe, for online payments;
  • PayPal, for online payments;
  • Google, in particular for reviews, the establishment listing, and any mapping or statistical services that may be used;
  • Instagram / Meta, in the event of interaction with the official account or embedded content;
  • Airbnb, in the event of a link to a listing, viewing reviews or making a booking via this platform;
  • advisers, chartered accountants, government departments or competent authorities where required by law.

9.6 Retention periods

Personal data is retained for a period proportionate to the purposes for which it is processed and in accordance with applicable legal obligations.

  • Contact details and enquiries: up to 36 months after the last exchange or the last contact initiated by the user.
  • Booking and customer relationship data: up to 36 months after the end of the active commercial relationship, unless there is a legal obligation or legitimate interest justifying a longer retention period.
  • Invoicing data and accounting records: for the statutory period applicable to accounting and tax obligations, which may be up to 10 years.
  • Payment data: for the period necessary to complete the transaction, provide proof of payment, and manage any claims, disputes or outstanding payments. Full credit card details are not retained by Domaine des Lameries.
  • Cookies and trackers subject to a limited duration: a maximum duration of 13 months for the cookies concerned, unless a shorter duration applies or consent is renewed where required by regulation.
  • Audience measurement data: duration limited to what is strictly necessary and, where CNIL rules apply, in accordance with the recommended durations for the tools concerned.
  • Technical logs and security data: retained for the period strictly necessary for the security of the Website, to provide evidence of an incident or to comply with a legal obligation.

At the end of the applicable retention periods, data is deleted, anonymised or archived where required by law or where its retention is necessary for the establishment, exercise or defence of legal claims.

9.7 Right of access, rectification, objection and other rights

In accordance with current European regulations, users of the Website have the following rights:

  • the right to access their personal data;
  • the right to have inaccurate or incomplete data rectified;
  • the right to have data erased where the legal conditions are met;
  • the right to restrict processing;
  • the right to object to the processing of data;
  • the right to data portability where applicable;
  • the right to withdraw consent at any time where processing is based on consent;
  • the right to determine the fate of data following death.

To exercise these rights, users may contact Domaine des Lameries in writing at the following address:

Domaine des Lameries
11 Route Départementale 300
72380 Joué-l’Abbé
France
E-mail : contact@domaine-lameries.fr

The request must specify the right being exercised and the data concerned. In the event of reasonable doubt as to the identity of the applicant, proof of identity may be requested only where this is necessary to protect the data of the data subject.

Requests for the erasure of personal data will be subject to the obligations imposed by law, in particular regarding the retention or archiving of accounting, tax, contractual or evidential documents.

Users may also lodge a complaint with the CNIL : https://www.cnil.fr/fr/plaintes.

9.8 Non-disclosure of personal data

Domaine des Lameries undertakes not to sell, rent or transfer users’ personal data to third parties for commercial purposes.

Personal data may be passed on to subcontractors or service providers solely where this is necessary to fulfil the purposes set out in these legal notices, in particular hosting, maintenance, bookings, payments, invoicing, welcome booklets, shops, customer relations, reviews or legal obligations.

Domaine des Lameries undertakes to take all reasonable precautions to safeguard the security of the information and, in particular, to ensure that it is not disclosed to unauthorised persons.

9.9 Transfers outside the European Union

Certain service providers used by Domaine des Lameries, in particular payment platforms, review platforms, booking platforms, social media platforms or digital services, may be based outside the European Union or involve data transfers outside the European Union.

Where such transfers take place, they must be governed by appropriate safeguards provided for under the GDPR, including an adequacy decision, standard contractual clauses, additional security measures or any other mechanism recognised by the applicable regulations.

10. Incident notification and security

However hard we try, no method of transmission over the internet or electronic storage is completely secure. Domaine des Lameries cannot therefore guarantee absolute security.

Should Domaine des Lameries become aware of a personal data breach likely to pose a risk to the rights and freedoms of the data subjects, it will take the necessary measures in accordance with its legal obligations, in particular with regard to notifying the competent authority or informing the data subjects where required.

No personal information relating to users of the Website is published without their knowledge, exchanged, transferred, assigned or sold in any form whatsoever to third parties.

To ensure the security and confidentiality of personal data, Domaine des Lameries uses secure services, restricted access, passwords, tools hosted by recognised service providers and reasonable access management procedures.

When processing personal data, Domaine des Lameries takes all reasonable measures to protect it against loss, misuse, unauthorised access, disclosure, alteration or destruction.

11. Cookies and trackers

11.1 Definition

A cookie is a small text file sent to the user’s browser and stored on their device, such as a computer, smartphone or tablet. Cookies may serve various purposes: to ensure the Website functions properly, to remember preferences, to measure audience figures, to secure browsing, to enable certain features or to interact with third-party services.

11.2 Types of cookies that may be used

The Website may use the following categories of cookies:

  • strictly necessary cookies: essential for the functioning of the Website, security, access to essential features or the management of consent;
  • audience measurement cookies: used to understand how the Website is used, which pages are viewed, the duration of visits and the Website’s performance;
  • booking or service cookies: related to booking tools, welcome guides or shops;
  • payment cookies: related to secure payment solutions such as Stripe or PayPal;
  • social media and third-party platform cookies: which may be set when interacting with Instagram, Google, Airbnb or other third-party services integrated with or linked to the Website.

11.3 Consent

Cookies that are strictly necessary for the functioning of the Website may be placed without prior consent. Non-essential cookies, including certain audience measurement, advertising, social media or third-party service cookies, are subject to the user’s prior consent where required by regulation.

Users may accept, refuse or configure cookies via the banner or the consent management module available on the Website. They may change their choices at any time.

11.4 Cookie retention period

The lifespan of cookies is limited to what is strictly necessary for their intended purpose. Where the CNIL’s recommendations apply, the relevant audience measurement cookies have a limited lifespan, in particular for a period of up to 13 months.

11.5 Managing cookies via the browser

Users may also configure their browser to accept, refuse or delete cookies. However, refusing certain cookies may impair the browsing experience or prevent access to certain features of the Website.

12. Consumer Mediation

In accordance with the provisions governing consumer mediation, any consumer has the right to refer a dispute with a trader to a consumer mediator free of charge, with a view to reaching an amicable resolution, having first attempted to resolve the dispute directly with Domaine des Lameries by submitting a written complaint.

Consumer mediator: to be completed following the official appointment of the competent mediator.

Mediator’s address: to be completed.

Mediator’s website: to be completed.

This section must be completed before the site goes live if Domaine des Lameries markets its services directly to consumers.

13. Governing law and jurisdiction

Any dispute relating to the use of the Website is subject to French law.

In the event of a dispute, the parties shall endeavour to seek an amicable solution prior to any legal proceedings.

Except where prohibited by law, and in particular subject to the protective rules applicable to consumers, the matter may be brought before the courts with territorial jurisdiction in the Le Mans area.

14. Amendments to the legal notice

Domaine des Lameries reserves the right to amend these legal notices at any time, in particular to adapt them to changes to the Website, the services offered, the service providers used or the applicable regulations.

Users are invited to consult this page regularly to familiarise themselves with the current version.

15. Date of update

Last updated: July 2026.

Another questions ?